FAQs

FAQs

Placing an Order

How do I place an order?

Its easy. Simply select an item from anywhere on this site, choose your size – then add to your shopping basket. Once you have finished shopping follow the check out procedure.

How safe is shopping on vivienofholloway.com?

We realise how important it is to store any information that you provide securely so accordingly we use the very latest security systems to encrypt your payment details.

How do I know which size to choose?

Please click here to view our size guide.

Can I order from vivienofholloway.com and collect from a store?

Yes. Call the shop after you order the items and notify them of your decision to pick it up from the store.

Can I return my order to a Vivien of Holloway store?

Yes, you can return your order to our store for an exchange or a full refund as long as you take your despatch note as proof of purchase, Goods must be returned within 7 days of receipt where an exchange or gift voucher will be given. Please click here for our Returns Policy.

I’ve placed an order on the website but wish to cancel/change my order, what can I do?

You can cancel/change the order by calling the shop on 020 7609 8754 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it within 24 hours from the payment. Please state your order number.

How can I pay for my order?

You can pay using paypal straight from the online shop, or credit card by calling the shop on 020 7609 8754. We don’t accept American Express.

Delivery

Where do you deliver?

We ship worldwide delivering by UPS/ROYAL MAIL courier to addresses in Great Britain, which includes England,Wales and Scotland. We also deliver overseas by registered Royal Mail.

Do you deliver overseas?

YES, see answer 9

Can you deliver to an address other than my billing address?

Yes, we can deliver to an alternative address if you wish.

How much do I pay for Postage & Packing?

The delivery charge is £5 for the first item £2.00 for all items after that. Click here to see more Shipping fees.

What if I’m out when the courier tries to deliver my order?

If you are not at home when the courier delivers, they will leave a card with contact details to call to rearrange your delivery. Any purchases not delivered within eight days will be returned to our shop.

How long will my delivery take to arrive?

We aim to deliver within three to seven working days for Great Britain and five to ten working days for the Rest of the worlds from when your order is placed. If your order is urgent please check availability of your size first by calling the shop on 020 7609 8754

How do I return an item I’ve ordered online?

Please return your order to the shop address folded as received and with full details of refund or exchange. If exchanging an order please enclose £5.00 or the equivalent in local currency. Please return within 10 days with a copy of your original order.

What is your Returns Policy?

You will find full details on our Returns and Refund page.

Other

What happens if I forget my password?

Just click here and you will be sent an email instructing how to reset your password.

How do I change my personal details?

Simply log in using your user name and password, then you’ll be able to update all your details for any future orders.

How do I subscribe to the Vivien of Holloway newsletter?

It’s easy! Just click on join our mailing list situated on the right hand side of the homepage. Our newsletter will keep you up to date with new arrivals and promotions.

How do I use a promotional code?

Simply enter your promotional code at the checkout and the relevant amount will automatically be deducted from your total.

How do I contact Vivienofholloway.com?

You can email us with any queries regarding your order alternatively you can contact us on 020 7609 8754 within our working hours 10.00am to 6.00pm Tuesday to Saturday. We aim to respond to all queries within 1 working day (this does not include weekends or bank holiday’s).