Frequently Asked Questions:
How much money can I put on a Gift Voucher?
There is no maximum limit on the gift voucher. The minimum is £5.
Where can I use my Gift Voucher?
Gift vouchers can be used over the phone specifying the voucher number and name from the voucher, or can be presented in the shop. Gift voucher are not currently redeemable online.
What can I buy with my Gift Voucher?
You can buy any products are available online or in our store.
Where do I find my Gift Voucher number?
Your gift voucher number is found at the bottom of the voucher.
Can I use a Gift Voucher in Vivien of Holloway stockists?
No, gift vouchers can only be used our store in London.
Can I get the cash back from my Gift Voucher ?
Gift Vouchers cannot be returned or refunded. The balance cannot be converted back into cash.
Is there an expiry period for my Gift Voucher ?
Gift vouchers are valid for 24 months from the date of issue.
I have spent the money on my Gift Voucher. What do I do with it now?
The gift voucher can only be used once. It is important that you retain your voucher in case you wish to exchange your purchase.
What will happen if I return an item purchased with my Gift Voucher?
There is not refund on the dress you purchased with the gift voucher, although you may exchange your item/s.
What happens if my Gift Voucher is lost, stolen or damaged?
Please treat Gift Voucher with care, Vivien of Holloway will not accept liability for lost, stolen or damaged gift voucher.
Is the voucher trasferable?
No, It has to be used by the person whose name is on it.
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