Damaged Goods.
Our staff do their best to be sure your parcel arrives on time and in the best condition possible. However we realise accidents do happen so any goods that arrive damaged should be reported to us within 3 working days. Please note we register all our mail and recommend you do the same as we will not be held responsible for goods that go missing whilst being returned.
Please contact us before returning goods and we will arrange either a refund of replacement.
Refund policy.
Although we are quite sure you will be delighted with your purchase you may return any item purchased from us for a full refund or exchange within 7 days. Please return the goods unused and as received with full details for exchange or refund. Any dresses returned unnecessarily creased will be subject to a £5.00 pressing fee. We will not take responsibility for goods that go missing in the post so please register all returns. Please include £5.00 for p&p if you wish an exchange.
Please note we do not refund shipping costs unless we have shipped you the wrong item or damaged goods. We do not refund for gift wrapping, or any other expense you have chosen to undertake.(e.g. special delivery).
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