Returns and Exchanges
We are quite sure you will be delighted with your Vivien of Holloway items, however, should you wish to return your items to us for an exchange or refund, please do so within 14 days of receipt.
Please return the goods unused and as received, with full order details for an exchange or refund. Any dresses returned unnecessarily creased may be subject to a £5.00 pressing fee.
We cannot take responsibility for goods that go missing in the post, so please send all returns by registered delivery.
For overseas orders:
Please clearly mark on your parcel (in the customs form) "NO COMMERCIAL VALUE; RETURNED GOODS"
Please include £5.00 for p&p if you wish to exchange.
Please note that we do not refund shipping costs unless we have shipped you the wrong item or damaged goods.
Please email your Returns or Exchanges queries to firstname.lastname@example.org.
Our staff do their best to be sure your parcel arrives within the time-frame given (3-7 working days in the U.K. and 5-14 working days for the rest of the world) and in the best condition possible. However, we realise accidents do happen, so any goods that arrive damaged should be reported to us within 3 working days. Please ensure you contact us before returning damaged goods and we will arrange either a refund or replacement.
Please note: we register all our mail and recommend you do the same, as we will not be held responsible for goods that go missing whilst being returned.