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How To Order

How To Order

STEP ONE - Fabric
Having chosen a style of garment to purchase, select a fabric from the range of swatch boxes displayed on the lower half on the page.

STEP TWO - Measure
The most important step is to click on the size chart and carefully follow the measuring guide to find your special Vivien vintage size.

Knowing your correct size is vital as our close-fitting styles, from original 1950s patterns, don't relate to modern high street sizing!

If in doubt please contact us before ordering and our experienced staff will happily advise you to ensure the best possible fit.

Shopping Bag


STEP THREE - Add to shopping bag
...and make sure to browse our wide range of matching garments and accessories, because you wouldn't want to miss out, before you finally go to checkout!

ProductPage

 



Shopping Bag

Size Out Of Stock
The Vivien vintage size boxes are colour coded, in PINK where stock is available and GREY when it is sold out. To be the first to know when a garment is back in stock, click on the grey size box to activate the Notify Me function and leave your email address.

Notify Me

Out Of Stock
Our Notify Me function helps us be aware of your continued interest and do our best to ensure your size will be produced next time around. We are always interested in improving your customer experience and welcome your comments or queries.

Place an Order

How do I place an order?
Simply select an item from anywhere on this site, choose your size – then add to your shopping basket. Once you have finished shopping follow the easy-to-use checkout procedure.

How safe is shopping on vivienofholloway.com?
We realise how important it is to store any information that you provide securely, so accordingly, we use the very latest security systems to encrypt your payment details.

How do I know which size to choose?
Please click here to view our size guide.

Can I order from vivienofholloway.com and collect from a store?
Yes. Call the shop on 020 7609 8754 after you order the items and notify them of your decision to pick it up from the store.

Can I return my order to a Vivien of Holloway store?
Yes, you can return your order to our store for an exchange or a full refund as long as you take your email confirmation as proof of purchase. Goods must be returned within 7 days of receipt, whereupon an exchange or gift voucher will be given. Please click here for our Returns Policy

I’ve placed an order on the website but wish to cancel/change my order, what can I do?
You can cancel/change the order by calling the shop on 020 7609 8754 or email shop@vivienofholloway.com within 24 hours from your payment. Please state your order number when contacting us.

How can I pay for my order?
You can pay using PayPal straight from the online shop, or by credit card. by calling the shop on 020 7609 8754. Unfortunately we DO NOT accept American Express.

Delivery

Do you deliver overseas?
Yes, we send our clothing all over the world!

How long will my delivery take to arrive?
We aim to deliver within 3 - 7 working days for the United Kingdom and between 7 - 28 working days for the Rest of the World, from the point of despatch.

Can you deliver to an address other than my billing address?
Yes, we can deliver to an alternative address if you wish, simply fill out the delivery address where indicated.

How much do I pay for Postage & Packing?
The delivery charges vary from £3 for a small item (such as flower/belt), to £12 for 4 or more dresses or items weighing over 2kg. You will be notified of postage cost before the final payment page. Charges are the same worldwide.
PLEASE NOTE; we are unable to provide next day delivery outside of the United Kingdom. For U.K. next day delivery, please call us before 3pm on 0207 609 8754, so we can add the additional charge on to your invoice.

What if I’m out when the postal service tries to deliver my order?
If you are not at home when the postman delivers, they will leave a card with contact details to call to rearrange your delivery. Any purchases not delivered within approx. eight days will be returned to our shop. If items need to be resent you may have to pay extra shipping.


How do I return an item I’ve ordered online?
Please return your order to the shop address folded as received and with full details of refund or exchange. If exchanging an order please enclose £5.00 or the equivalent in local currency. Orders must be returned within 14 days, with a copy of your original order enclosed.

What is your Returns Policy? You will find full details on our Returns and Refund page.

Returns and Exchanges

Please upload this form to included with your return item

We are quite sure you will be delighted with your Vivien of Holloway items, however, should you wish to return your items to us for an exchange or refund, please do so within 14 days of receipt. Please return the goods unused and as received with full details for exchange or refund. Any dresses returned unnecessarily creased may be subject to a £5.00 pressing fee. We will not take responsibility for goods that go missing in the post so please send all returns by registered delivery. For overseas orders, please mark any customs forms as Returned Goods. Please include £5.00 for p&p if you wish to exchange. Please note that we do not refund shipping costs unless we have shipped you the wrong item or damaged goods.

Please email your Returns or Exchanges queries to steve@vivienofholloway.com.

Damaged Goods.

Our staff do their best to be sure your parcel arrives within the time-frame given (3-7 working days in the U.K. and 5-14 working days for the rest of the world) and in the best condition possible. However, we realise accidents do happen, so any goods that arrive damaged should be reported to us within 3 working days. Please ensure you contact us before returning damaged goods and we will arrange either a refund or replacement.

Please note: we register all our mail and recommend you do the same, as we will not be held responsible for goods that go missing whilst being returned.

How to measure

Please NOTE that our sizes are NOT the same as the high street. To avoid disappointment please follow these simple instructions.

BUST (1)

Please measure around the fullest part of your bust. The style will allow for a couple of inches either way. This is NOT your bra size

HowToMeasureYourselfAt Vivien of Holloway

WAIST (2)

Please measure tightly around the narrowest part of your body. This is usually the measurement that decides which size you will buy. You can allow for a few inches difference on the bust measurement before you have to deviate from your waist measurement.

HIPS (3)

Please measure around the fullest part of your hips.

 

If you follow these instructions you should be able to find your perfect size. The waist is the most important measurement to take accurately, to ensure a flattering fit. If you're still in any doubt, please do visit our boutique in Holloway Road to be measured in person by one of our friendly and helpful shop assistants.
Please see the size chart >>>>

Our sizing

Women Sizes - Please NOTE that our sizes are NOT the same as the high street
X-SMALL SMALL MEDIUM LARGE X-LARGE
8-10 10-12 14-16 18-20 22-24
Please NOTE that our sizes are NOT the same as the high street
SIZE in inches 10 12 14 16 18 20 22 24
Bust 32 34 36 38 40 42 44 46
Waist 24 26 28 30 32 34 36 38
Hip 36 38 40 42 44 46 48 50
Please NOTE that our sizes are NOT the same as the high street
SIZE in cm 10 12 14 16 18 20 22 24
Bust 81 86 91 96 101 106 112 117
Waist 61 66 71 76 81 86 91 96
Hip 91 96 102 107 112 117 122 127

Opening Times

SHOP OPENING TIMES

MONDAY - 10.00 am - 6pm

TUESDAY  - 10.00am - 6pm

WEDNESDAY - 10.00am - 6pm

THURSDAY - 10.00am - 6pm

FRIDAY - 10.00am - 6pm

SATURDAY - 10.00am - 6pm

SUNDAY - 11.00am - 5pm

 

PACKING AND DELIVERY HOURS

Monday  to Fridays 10am to 6pm, not weekends!!!

Where to find us

Where to find Vivien of Holloway

Vivien of Holloway Shop
294 Holloway road
London N7 6NJ
Tel 0207 609 8754

Closest Tube:
Holloway Road
Picadilly linePiccadilly Line

 

Buses: 43, 271, 153,29,253

 

Problem with you order? Please read this first

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Internet Explorer 6 for Windows

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Internet Explorer 5 for Windows

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