Help
How to Order
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How To Order STEP ONE - Fabric STEP TWO - Measure Knowing your correct size is vital as our close-fitting styles, from original 1950s patterns, don't relate to modern high street sizing! If in doubt please contact us before ordering and our experienced staff will happily advise you to ensure the best possible fit.
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Size Out Of Stock
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| Our Notify Me function helps us be aware of your continued interest and do our best to ensure your size will be produced next time around. We are always interested in improving your customer experience and welcome your comments or queries. | |
Place an Order
How do I place an order?
Simply select an item from anywhere on this site, choose your size – then add to your shopping basket. Once you have finished shopping follow the easy-to-use checkout procedure.
How safe is shopping on vivienofholloway.com?
We realise how important it is to store any information that you provide securely, so accordingly, we use the very latest security systems to encrypt your payment details.
How do I know which size to choose?
Please click here to view our size guide.
Can I return my order to a Vivien of Holloway store?
Yes, you can return your order to our store for an exchange or a full refund as long as you take your email confirmation as proof of purchase. Goods must be returned within 14 days of receipt, whereupon an exchange or gift voucher will be given. Please click here for our Returns Policy
I’ve placed an order on the website but wish to cancel/change my order, what can I do?
You can cancel/change the order by emailing viviensale@aol.com within 12 hours of placing the order. We try to send items out as quickly as possible, so occasionally you may not be able to change or cancel!
How can I pay for my order?
Paypal is our online merchant, allowing payment via Paypal OR credit/debit card. If you have problems, complete payment over the phone via the shop (02076098754) We do not accept American Express.
Out of Stock!
Online Web Order Info
Please check our HELP pages first to see if we have already answered your online order query.
To pay by phone for a web order please call the shop on 020 7609 8754.
Otherwise, please have your Web Order Number (or surname of the order maker) ready when you contact us.
Email: info@vivienofholloway.com or call: 020 8808 4241
Office hours Monday - Friday 9.30am - 5.30pm.
Returns and Exchanges
Please download this form to be included with your return item.
We are quite sure you will be delighted with your Vivien of Holloway items, however, should you wish to return your items to us for an exchange or refund, please do so within 14 days of receipt.
Please return the goods unused and as received, with full order details for an exchange or refund. Any dresses returned unnecessarily creased may be subject to a £5.00 pressing fee.
We cannot take responsibility for goods that go missing in the post, so please send all returns by registered delivery.
For overseas orders: Please clearly mark on your parcel (in the customs form) "NO COMMERCIAL VALUE; RETURNED GOODS"
Please include £5.00 for p&p if you wish to exchange.
Please note that we do not refund shipping costs unless we have shipped you the wrong item or damaged goods.
Please email your Returns or Exchanges queries to steve@vivienofholloway.com.
Damaged Goods.
Our staff do their best to be sure your parcel arrives within the time-frame given (3-7 working days in the U.K. and 5-14 working days for the rest of the world) and in the best condition possible. However, we realise accidents do happen, so any goods that arrive damaged should be reported to us within 3 working days. Please ensure you contact us before returning damaged goods and we will arrange either a refund or replacement.
Please note: we register all our mail and recommend you do the same, as we will not be held responsible for goods that go missing whilst being returned.
Delivery
Do you deliver overseas?
Yes, we send our clothing all over the world!
How long will my delivery take to arrive?
We aim to dispatch all orders within 3 - 7 working days. We use Royal Mail's services; and from the point of dispatch, orders for the United Kingdom are usually delivered between 2-4 working days, and between 7 - 28 working days for the Rest of the World.
Can you deliver to an address other than my billing address?
Yes, we can deliver to an alternative address if you wish, simply fill out the delivery address where indicated.
How much do I pay for Postage & Packing?
The delivery charges vary from £3 for a small item (such as flower/belt), to £12 for 4 or more dresses or items weighing over 2kg. You will be notified of postage cost before the final payment page. Charges are the same worldwide.
Do you provide a Next Day Service?
Yes. Orders made before 2pm, Monday - Friday will be sent out with Royal Mail's Next Day delivery service. Orders made after 2pm, or on Saturdays and Sundays will be processed the next working day.
PLEASE NOTE; we are unable to provide next day delivery outside of the United Kingdom.
What if I’m out when the postal service tries to deliver my order?
Our parcels are sent using Royal Mail's postal services. ALL of our parcels will require a signature, so be sure somebody's available to accept it! Post men/ladies are NOT allowed to leave your parcel anywhere else around the designated premises.
If you are not at home when the postman delivers, they should leave a card with contact details to call to rearrange your delivery. Any purchases not delivered within approx. eight days will be returned to our shop. If items need to be resent you may have to pay extra shipping.
How do I return an item I’ve ordered online?
Please return your order to the shop address folded as received and with full details of refund or exchange. If exchanging an order please enclose £5.00 or the equivalent in local currency. Orders must be returned within 14 days, with a copy of your original order enclosed.
What is your Returns Policy?
You will find full details on our Returns and Refund page, which can be found in our Help section.
Our Sizing
| Size in inches | SMALL | MEDIUM | LARGE | X-LARGE |
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| Chest | 36 - 38 |
40-42 | 44-46 | 48-50 |
| WOMENS DRESS SIZE - Please NOTE that our sizes are NOT the same as the high street | ||||||||
| SIZE in inches | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
|---|---|---|---|---|---|---|---|---|
| Bust | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
| Waist | 24 | 26 | 28 | 30 | 32 | 34 | 36 | 38 |
| Hip | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| SIZE in cm | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
|---|---|---|---|---|---|---|---|---|
| Bust | 81 | 86 | 91 | 96 | 101 | 106 | 112 | 117 |
| Waist | 61 | 66 | 71 | 76 | 81 | 86 | 91 | 96 |
| Hip | 91 | 96 | 102 | 107 | 112 | 117 | 122 | 127 |
| X-SMALL | SMALL | MEDIUM | LARGE | X-LARGE |
|---|---|---|---|---|
| 8-10 | 10-12 | 14-16 | 18-20 | 22-24 |
How to Measure
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Please NOTE that our sizes are NOT the same as the high street. To avoid disappointment please follow these simple instructions. |
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BUST (1) Please measure around the fullest part of your bust. The style will allow for a couple of inches either way. This is NOT your bra size |
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WAIST (2) Please measure tightly around the narrowest part of your body. This is usually the measurement that decides which size you will buy. You can allow for a few inches difference on the bust measurement before you have to deviate from your waist measurement. |
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HIPS (3) Please measure around the fullest part of your hips. |
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If you follow these instructions you should be able to find your perfect size. The waist is the most important measurement to take accurately, to ensure a flattering fit. If you're still in any doubt, please do visit our boutique in Holloway Road to be measured in person by one of our friendly and helpful shop assistants. |
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| Please see the size chart >>>> | |
Opening Times
SALE OPENING TIME
FRIDAY 24th - 10.00am - 6pm
SATURDAY 25th - 10.00am - 6pm
SUNDAY 26th - 11am - 5pm
MONDAY 27th - 11am - 5pm
TUESDAY 28th - SHOP CLOSED
HOLLOWAY SHOP
MONDAY to SATURDAY - 10.00am - 6pm
SUNDAY - 11.00am - 5pm
WEB & PACKING OFFICE
MONDAY - FRIDAY 9.30am - 5.30pm
WEEKEND - Closed
Where to find us
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Vivien of Holloway Shop Closest Tube:
Buses: 43, 271, 153,29,253
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