Help & Contact

Please select the subject below and click for more information.

Our Size Guide

HOW TO MEASURE YOURSELFHow to Measure Yourself with Vivien of Holloway

To avoid disappointment please follow these simple instructions.

BUST (1) Please measure around the fullest part of your bust. The style will allow for a couple of inches either way.
This is NOT your bra size

WAIST (2) Please measure tightly around the narrowest part of your body. This is usually the measurement that decides which size you will buy. You can allow for a few inches difference on the bust measurement before you have to deviate from your waist measurement.

HIPS (3) Please measure around the fullest part of your hips.

If you follow these instructions you should be able to find your perfect size. The waist is the most important measurement to take accurately, to ensure a flattering fit. If you're still in any doubt, please do visit our boutique in Holloway Road to be measured in person by one of our friendly and helpful shop assistants.

How to care for your VOH garments

To keep your garments in top condition we recommend you handwash or dry clean all our garments.

 

WOMEN'S DRESS SIZE in inches

SIZE in inches        
Bust 32 34 36 38 40 42 44 46
Waist 24 26 28 30 32 34 36 38
Hip 36 38 40 42 44 46 48 50


WOMEN'S DRESS SIZE in cm

SIZE in cm        
Bust 81 86 91 96 101 106 112 117
Waist 61 66 71 76 81 86 91 96
Hip 91 96 102 107 112 117 122 127


TOPS - BELTS - BOLERO - TEA DRESS - PLAYSUITS

 SMALLMEDIUMLARGEX-LARGE
  32-34" Bust
24-26" Waist
36-38" Hips
36-38" Bust
28-30" Waist
40-42" Hips
40-42" Bust
32-34" Waist
44-46" Hips

44-46" Bust
36-38" Waist
48-50" Hips

 

MEN'S SIZES
Size in inchesSMALLMEDIUMLARGEX-LARGE
Chest 36 - 38 40-42 44-46 48-50

How do I apply a discount code to my order?

If you have a discount code to use, please enter it within the checkout process and make sure you click 'Apply' to activate your discount.

Why the discount is not working?

The 10% discount is NOT applicable on SALE items and in conjunctions with any other discounts.

I am new to Vivien of Holloway. How do I order?

Welcome to Vivien of Holloway! We want to ensure that you have the best possible shopping experience with us. If you have never ordered via the website before, you will need to set up a Vivien of Holloway account. This is a very simple process which will ensure a quick and secure purchase.

We pride ourselves on being unique from High Street/Large fashion brands so please be aware that making a purchase from us reflects that. Be sure to check our Size Chart for detailed information on our sizing which differs greatly from most current fashion brands. If you are still unsure what size you are, please contact us. Our friendly, experienced team members will be happy to assist you.

Once you have your size, browse at your leisure through our range of glamorous garments and accessories. If you have any questions about any of our products, please feel free to contact the Customer Services department. Once you have decided on your purchase, add the item in your size to your basket. Here you can choose to continue shopping or proceed to checkout. When checking out, please ensure that all of your details have been entered correctly and that you have selected the items you want. Then, continue to make your payment.

Payments can be done with all debit cards , credit cards and also Paypal.

How do I search for a product?

How do I search for a product?

How can I check if an item is in stock?

The website will not let you purchase an item if it is marked as out of stock and the size option will indicate this. When clicking on an out of stock item, a link displaying ‘Notify Me’ will appear. Clicking on this link will allow you to enter your email address and sign up for notifications indicating when this particular item is in stock again – you will be contacted as soon as this item becomes available. While we aim to keep our stock levels up to date on the website, it is possible for the stock level inventory to have some inconsistencies due to refunded or exchanged items, new products, cancelled orders or technical fault. If ever you make a purchase and we discover that it is out of stock, we will contact you immediately and arrange an alternative or a refund.

Was my order completed successfully?

If your order is successful, you will receive an automated email to confirm that your order has been completed and is being processed. Providing there are no problems with payment, stock or any other issues (which we will have contacted you about) you will receive another email notifying you that your order has been dispatched and is on its way to you. Both of these emails will be sent to the email address you used to register your Vivien of Holloway account.

I need to change/cancel my order.

We are happy to change or cancel orders if required. If your order has been placed, but not dispatched, we will make the change or cancellation immediately if possible. Please call or email our Customer Services department, with your order number handy, as soon as possible so that we can amend your order before it is dispatched. If we have already dispatched your order, you will have to wait to receive it and then treat it as a return. You can find help and information within our returns and exchanges help section.

Why have I not received my order?

If an order has not arrived by the time you were expecting it, we recommend first checking the email account with which your Vivien of Holloway account is registered. This is our primary mode of contact and any changes to your order will have been detailed here. If you have not received anything, please contact the Customer Services department and we will track your order for you. Please have your order number handy.

There is something missing from my order.

There are several reasons an item may be missing from your order. Often, it is because an item was out of stock when it came to dispatching your order. In most cases we will contact you as soon as possible to arrange an alternative or a refund for this item as soon as possible. If you have not heard from us, please contact the Customer Services department with your order number ready and you will be assisted in tracking down or refunding your missing item.

My order contains a faulty item.

Please accept our sincerest apologies in the rare occasion that this has occurred. Please get in touch with our Customer Services department and we will arrange a refund, an exchange or, in some cases, a repair for you. Please have you order number handy.

Be aware that returns and exchanges do not apply to any garments that have been worn or damaged through customer use. You can read our returns and exchanges policy in the returns and exchanges help section.

You have sent me the wrong item.

If you have received the wrong item from us, please follow the returns procedure outlined as outlined on our returns and exchanges help page. We will send the correct item back to you and will reimburse any postage/packaging costs you may have incurred in sending us the incorrect item.

You haven’t responded to my query.

We value our customer satisfaction very highly and aim to assist customers as swiftly and efficiently as possible. However, please be aware that we are a small independent company and do receive a high volume of queries, especially during peak times.

If you have not received your reply promptly, we ask you to please be patient as we are probably just working our way through a queue. We consider it important to dedicate enough time to each customer to deliver the best possible service. If you are waiting to hear back from us on an urgent matter or still haven’t heard from us after quite some time, please either email us again explaining this or call us and we will do our best to make your query a priority.

How long does delivery take?

UK Standard deliveries will take 3-5 working days to arrive. UK Next Day deliveries will arrive before 1pm the day after the order has been completed, providing the order was completed before 2pm the previous day.

What courier do you use for deliveries?

We use Royal Mail to send all of our customer orders. For information on Wholesale and Press deliveries, please contact the relevant department. If you would like to know more about the service Royal Mail provide please contact customer services on Tel: +44208 808 4241 prior to us sending your parcel.

UK delivery information

UK Standard Delivery
We aim to process all mainland UK standard orders in up to 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Next Day Delivery
Any orders made before 2pm on a weekday will be delivered to your address by 1pm the following day - Next Day orders made after 2pm will be delivered the day after that. Orders received at the weekend on Saturday and Sunday will be shipped out on Monday and will arrive on Tuesday. If this is not possible, or an item is out of stock, you will be notified by e-mail or phone.
Please Note: We do dispatch to British Arm Forces, BFPO Addresses

Can I track my delivery?

Yes, all deliveries are traceable. A copy of your tracking number will always be emailed after items have been dispatched.

How do I know if my item has been dispatched?

If your order has been dispatched you will have received an email from Vivien of Holloway confirming this. The email will have been sent to the email address with which your Vivien of Holloway account is registered. Also a copy of your tracking number will be in order history in your accounts area. If you are yet to receive a confirmation order and are concerned about the progress of your delivery, please contact the Customer Services department.

What if I'm not home when it's delivered?

If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.

Can someone else sign for my delivery?

Royal Mail Delivery requires somebody at the delivery address to sign for the package; it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign in person.

Do you deliver to BFPO addresses?

We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address

Do you deliver to my country?

We deliver to most countries worldwide and the cost is calculated by weight. The total shipping cost will be displayed at the checkout. 

 
Shipping times (not guaranteed)

Europe - 5 to 7 working days
US and Canada - 5 to 10 working days
Rest of world - Up to 14 working days
 

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Can I change the delivery address?

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed. Usually all first time orders are only shipped to the billing address.

Can I collect my item from your store?

Yes, please contact us via phone on +44(0)208 808 4241 to arrange a store collection. Please print off, and bring along your order confirmation, as we will require this as proof of purchase, valid identity, Credit Card used to make purchase and any Utility Bill with address that matched order confirmation. We do know this is a lot to ask for, but we need to protect our customers from potential fraud. Your postage will be refunded upon collection if incurred.

Returns Policy

PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:    

  • PIERCED PRODUCTS    
  • HOSIERY    
  • SWIMWEAR    
  • UNDERWEAR    
  • COSMETIC PRODUCTS    
  • SUNGLASSES

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & outside of the package with the words "EXCHANGES" or "REFUND".
Any items of clothing returned with the smell of perfume or cologne will not be accepted.

Returns will not be accepted on worn or misused goods. All original labels must be in tact.

Returns and exchanges can also be made at the Vivien of Holloway shop (294 Holloway Road, London N7 6NJ) please retain a copy of your receipt. Tel: 020 7609 8754

You are responsible for the cost of returning an item to us.

If you are returning an item for a refund, unfortunately we are unable to refund any postage costs from the original order. If you are returning an item for an exchange please provide £5 to cover the return postage costs. This can be either a £5 note or a PayPal transfer to viviensale@aol.com

Please avoid sending coins/cheques as they can easily fall out of the parcel on route to us.

We do not reimburse the cost of you returning the item to us.

However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.


Please send all returns to:

Vivien of Holloway

PO Box 61272

LONDON

N17 1DJ

How do I return an item?

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.

 

The Items must be returned back to us within 14 days from receipt. After this, a credit note can be issued if the items are returned back to us within 28 days from receipt. 

When returning items please ensure that they are packaged the same way that you received them. Please make sure items are carefully wrapped, so that they complete the return journey in tact.  

Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.

Please note - We do not refund delivery costs incurred for sending items back to us.

If we have sent you a damaged or incorrect item, please email us at returns@vivienofholloway.com and we will send you a free post returns label.


PLEASE SEND ALL RETURNS TO:


VIVIEN OF HOLLOWAY

PO BOX 61272

LONDON

N17 1DJ

Can you confirm you have received my return?

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been received. We recommend that you make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery.

How long does it take to process returns?

We aim to have your return (whether it be an exchange or refund) processed within 7 days.

How long will it be before I get a refund?

We aim to have your return (whether it be an exchange or refund) processed within 7 days.

How long will it be before I get an exchange?

We aim to have your return (whether it be an exchange or refund) processed within 7 days.

Can I return an item from outside the EU?

Yes. please be sure to mark the package clearly "Product Returned For Refund" or "Product Returned For Exchange" on the outside of the package before sending back.

Also please highlight this to the courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.

We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because procedure was not followed correctly.

Why have you not refunded the delivery charge?

Unfortunately we cannot return the original postage & packaging charges paid, so all refunds are MINUS this amount. The postage charge is a separate service that is completed. We do not profit from postage and keep our prices realistic to what the couriers charge us.

You have refunded me the wrong amount.

If you feel for any reason that we have refunded you an incorrect amount, then do not hesitate to contact our customer services team at returns@vivienofholloway.com

Do you have more sizes available?

The Vivien of Holloway size range is not liable to change in the near future. If you have any issues with sizing, please visit our size page.

What size do I buy?

Getting your size right is very important with Vivien of Holloway garments. Our sizing is completely different to shops on the high street and is altered from 1950s sizing.

To attain your Vivien of Holloway size, you will need a measuring tape (INCHES). The most important measurement to get right is your waist as almost all of our garments are tight to the waist.

With the tape measure parallel to the floor, measure very tightly the smallest part of your waist – this is under your ribs but above your naval. Now measure your bust – THIS IS NOT YOUR BRA SIZE – and hips.

You will notice that Vivien of Holloway sizes look like this: “32 – 24 – 36”. This is the arrangement of your measurements [i.e. 32” (bust) – 24” (waist) – 36” (hips)]. We do not expect you to fit these size parameters exactly. Our garments do allow for some deviation on bust and hip but we always recommend finding your closest waist size.

Please also be aware that the garment fit may differ from dress to dress as some fabrics will have more stretch than others. We are very experienced in fitting our garments and always welcome queries – it matters to us that you look and feel fabulous. So for help with finding your Vivien of Holloway size, do not hesitate to contact us.

When will you be getting more of an item in stock?

We are sorry if the garment you want is out of stock. Vivien of Holloway does regularly update and reproduce staple styles and ranges. On the product page, click on your size and you will see a ‘Email me when are back in stock’ link appear.

Clicking through this link will allow you to enter your email address and sign up for notifications about this particular product – you will be contacted as soon as it comes back in to stock. If you would like to enquire further about stock levels, please contact our Customer Services team

I’m new to 1940s/50s clothing, how do I style my Vivien of Holloway garment?

Welcome to the fabulous world of the Golden Age of Glamour! Our shop girls know a wealth of vintage styling tips and will advise you on everything from accessories to hair and make-up. If you can’t make it into shop, our social media is a great place to stay up to date with Vivien of Holloway styling tips. Our customers are always sending us fabulous photos in their new garments.

Can I use my Vivien of Holloway Gift Voucher online?

Unfortunately at the moment, our gift vouchers are only for use in store. However, you can call us on +44(0) 208 808 4241 and arrange to pay by gift voucher over the phone.

Which credit cards do you accept?

We accept all cards Visa, Dedit Card, Mastercard, American Express and Paypal. Please get in touch if you have any further queries about payment.

I am having general problems accessing or buying from your website

If you are having problems with the website, we have tech guys who can help fix matters. Please contact us to let us know if you see something not functioning as it should. We try our best to test every aspect of our website but sometimes new issues can arise caused by a software update that we will not be aware of unless we are alerted.

Please contact us via email customerservices@vivienofholloway.com or the Contact Us link at the bottom of the website.

Where is Vivien of Holloway made?

All Vivien of Holloway garments are proudly made in London. Our offices and shop are both also located in London. Our shop address is 294 Holloway Road, London, N7 6NJ.

Do you have a shop?

Yes. The Vivien of Holloway shop is located on Holloway Road in London. (294 Holloway Road, London, N7 6NJ)

We carry most styles in the store as well as an array of vintage and retro accessories including shoes, jewellery, bandanas and more. Our shop staff consists of highly experienced, vintage enthusiasts who are always happy to help with expert fitting advice and styling tips.

Please be aware that, due to our authentic sizing, visits to the shop will include a professional fitting during which we will take your measurements. The Vivien of Holloway shop provides a unique shopping experience in which our expert staff take an active interest in the fit of our garments and will ensure you leave feeling fabulous and confident every step of the way – from picking your garment, to finding those perfect accessories.

Press enquiries can be seen to in the shop provided you call our office ahead of your visit and request the attention of the press department - +44(0) 208 808 4241.

Do you wholesale goods?

Yes. Please get in touch with our wholesale team at wholesale@vivienofholloway.com.

Can I contact you over the phone?

We are always happy to assist you over the phone. Please direct any shop-based queries to +44(0) 207 609 8754 and any queries regarding web orders or press, wholesale or advertising to our offices at +44(0) 208 808 4241.

What email address should I use to contact you?

Web orders:

weborder@vivienofholloway.com

Returns:

returns@vivienofholloway.com

Wholesale:

wholesale@vivienofholloway.com

Press:

press@vivienofholloway.com

Marketing:

marketing@vivienofholloway.com

Opening time

OPENING TIMES

HOLLOWAY SHOP: MON-SAT: 10am - 6pm SUN: 11am - 5pm

WEB & PACKING OFFICE: MON-FRI: 9.30am - 5.30pm  WEEKEND: Closed