How do I return an item?

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.

 

The Items must be returned back to us within 14 days from receipt. After this, a credit note can be issued if the items are returned back to us within 28 days from receipt. 

When returning items please ensure that they are packaged the same way that you received them. Please make sure items are carefully wrapped, so that they complete the return journey in tact.  

Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.

Please note - We do not refund delivery costs incurred for sending items back to us.

If we have sent you a damaged or incorrect item, please email us at returns@vivienofholloway.com and we will send you a free post returns label.


PLEASE SEND ALL RETURNS TO:


VIVIEN OF HOLLOWAY

PO BOX 61272

LONDON

N17 1DJ