Returns Policy

PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:    

  • PIERCED PRODUCTS    
  • HOSIERY    
  • SWIMWEAR    
  • UNDERWEAR    
  • COSMETIC PRODUCTS    
  • SUNGLASSES

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & outside of the package with the words "EXCHANGES" or "REFUND".
Any items of clothing returned with the smell of perfume or cologne will not be accepted.

Returns will not be accepted on worn or misused goods. All original labels must be in tact.

Returns and exchanges can also be made at the Vivien of Holloway shop (294 Holloway Road, London N7 6NJ) please retain a copy of your receipt. Tel: 020 7609 8754

You are responsible for the cost of returning an item to us.

If you are returning an item for a refund, unfortunately we are unable to refund any postage costs from the original order. If you are returning an item for an exchange please provide £5 to cover the return postage costs. This can be either a £5 note or a PayPal transfer to viviensale@aol.com

Please avoid sending coins/cheques as they can easily fall out of the parcel on route to us.

We do not reimburse the cost of you returning the item to us.

However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.


Please send all returns to:

Vivien of Holloway

PO Box 61272

LONDON

N17 1DJ