You haven’t responded to my query.

We value our customer satisfaction very highly and aim to assist customers as swiftly and efficiently as possible. However, please be aware that we are a small independent company and do receive a high volume of queries, especially during peak times.

If you have not received your reply promptly, we ask you to please be patient as we are probably just working our way through a queue. We consider it important to dedicate enough time to each customer to deliver the best possible service. If you are waiting to hear back from us on an urgent matter or still haven’t heard from us after quite some time, please either email us again explaining this or call us and we will do our best to make your query a priority.