Made in London

Privacy & Cookies

Disclaimer:

Vivienofholloway.com has the right to change prices and specifications without prior notice. Colours of products are as accurate as the website allows. All other images have been produced by Vivienofholloway.com inhouse image studio.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Vivien of Holloway, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Cookies also allow the function of our website to work better, in order to give you a better experience whilst browsing through pages and products. These cookies enable core functionality for our site. They allow the site to remember your choices such as items added to the shopping basket, last pages you have viewed, and also provide us with info to improve our business with site traffic statistics for Google Analytics . They do not contain any personal information. If you would like to know about the type of cookies we are using and why please CLICK HERE . Also we are in the process of building a function of how you can change your cookie settings on your computer and also if you want to disable any of our cookies from your computer, please be aware this will affect the way in which you are able to browse our website and make it less user friendly.

Protx / Sagepay Security Statement

The protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information. Transaction Security The transfer of the less sensitive transaction details from our site to protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof. Data Storage All data stored on protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and Mastercard to ensure that their systems conform to the latest security standards.

Our Commitment to Privacy

Vivienofholloway.com is totally committed to protecting the privacy and security of your personal information. To accomplish this, we collect certain customer information that permits us to customise and enhance your on-line shopping experience and to communicate with you about our products, services, promotions and contests. We are committed to managing this information responsibly and ensuring that you are in control of your personal information and the communications you receive from us.

What This Policy Covers

This policy describes the customer information we collect and why; how we use this information; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. Please be aware that our site may contain links to other sites hosted by third parties. Vivienofholloway.com does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Collecting Information

Like many websites, Vivienofholloway.com collects certain personally identifiable information when you sign in on our website, register for on-line shopping, place an order, participate in a competition, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address and phone number, We also keep a record of your product interests and purchases on-line and automatically receive and record information on our server logs from your browser (including your IP address, Vivienofholloway.com cookie information, and the page you requested).

Using Information

Vivienofholloway.com uses customer information for three general purposes: to customise the advertising and content you see on our sites; to fulfil your requests for certain products and services; and to contact you about new products or services, special events and promotions. We use IP addresses to analyse trends, administer the site, track user movements, and gather broad demographic information for aggregate use. Vivienofholloway.com normally will not link IP addresses to personally identifiable information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or Terms of Use or to protect our service, site, customers or others.

We may share visitors’ personal information with other companies that we have hired to provide services to us. Such companies are contractually bound to use such personal information strictly for the performance of the particular services only.

Google Analytics

The site may employ Google Analytics advertising features such as “Google Analytics Demographic and Interest Reporting”, to collect additional and non-personal information from the Adwords cookie (web activity) and from anonymous identifiers (app activity). We make every effort to adhere to Google Analytics Advertising policies. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. According to Google the website should not facilitate the merging of PII with non-PII: https://support.google.com/analytics/answer/2700409?hl=en

We reserve the right to test, turn-on or turn-off any of the Google Analytics features from time to time without explicit announcement or disclosure.

If you do not want Google Analytics to use your information please visit Google Opt Out

Remarketing

Vivienofholloway.com and third-party vendors, including Google, use first-party cookies (such as the Google Analytics or Adwords cookies) and third-party cookies together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to vivienofholloway.com.

Cookies

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Why do you need to know about this now?

On the 29th of May 2012 a law was passed in the EU & UK that any website using cookie information must declare this to the end user, and explain what cookies are being used and why. Furthermore they must provide the end user with the option to disable the cookies should they wish to.

What Type of Cookies does Vivien of Holloway use?

Firstly our website does not store any type of sensitive or privacy details when entering the website.

Below is a list of first party cookies that our website uses to function and their purpose:

vscommerce - A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.

VSCurrency - An identifier that references the currency the prices are displayed in.

VSVatPrices - An identifier that references if prices are shown inclusive or exclusive of VAT.

VSCategoryGroup- An identifier that references the last top level category visited

VSCourierID - An identifier that references the courier the customer has selected.

VSCountryID - An identifier that references the country the customer has selected.

VSWishlistId - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

VSWishlistToken - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

affiliate_source - Details of which Affiliate scheme referred the visitor to the website 

vs_username - The login username of the visitor but only if the visitor selected for the website to remember their credentials.

vs_password - The login password of the visitor but only if the visitor selected for the website to remember their credentials.

 

Google Analytics - Non-personal information used to track a visitor's route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page https://developers.google.com/analytics/resources/concepts/gaConceptsCookies#cookiesSet

Other functionality added to the website may create third party cookies (cookies not created or accessible by our website) such as:

Social Media Widgets - these show up on our website for our customers to interact with:
Add This Button
Facebook Like Button
Pinterest Button
Google Plus Button
Twitter Button

Advert Tracking - these are systems that we advertise our website on and will pay for clicks:
Google Adwords Tracking
Google Remarketing
Criteo Remarketing

Analytical Tools -  We do not use any (nil)

Affiliate Schemes - these are systems we have chosen to integrate with and will pay based on the orders made by referrals:

Affiliate Window
Google Affiliate Network

Google Re-Marketing 

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