Getting your size right is very important with Vivien of Holloway garments. Our sizing is completely different to shops on the high street and is altered from 1950s sizing.

To attain your Vivien of Holloway size, you will need a measuring tape (INCHES). The most important measurement to get right is your waist as almost all of our garments are tight to the waist.

With the tape measure parallel to the floor, measure very tightly the smallest part of your waist – this is under your ribs but above your naval. Now measure your bust – THIS IS NOT YOUR BRA SIZE – and hips.

You will notice that Vivien of Holloway sizes look like this: “32 – 24 – 36”. This is the arrangement of your measurements [i.e. 32” (bust) – 24” (waist) – 36” (hips)]. We do not expect you to fit these size parameters exactly. Our garments do allow for some deviation on bust and hip but we always recommend finding your closest waist size.

Please also be aware that the garment fit may differ from dress to dress as some fabrics will have more stretch than others. We are very experienced in fitting our garments and always welcome queries – it matters to us that you look and feel fabulous. So for help with finding your Vivien of Holloway size, do not hesitate to contact us.

We are offering an extensive sizing options from 8 to 24 UK size. The Vivien of Holloway size range is not liable to change in the near future. If you have any issues with sizing, please visit our size page.

We are sorry if the garment you want is out of stock. Even though we regularly update and reproduce staple styles and ranges, most of our items are limited edition. To be informed of a restock, you can select your size on the product page, and an "Email me when back in stock" link will appear.

Clicking through this link will allow you to enter your email address and sign up for notifications about this particular product – you will be contacted as soon as it comes back in stock.

If you would like to enquire further about stock levels, please contact our Customer Services team.

The website will not let you purchase an item if it is marked as out of stock and the size option will indicate this. When clicking on an out of stock item, a link displaying ‘Notify Me’ or ‘Sold Out’ will appear. If you see Notify me, clicking on this link will allow you to enter your email address and sign up for notifications indicating when this particular item is in stock again – you will be contacted as soon as this item becomes available. While we aim to keep our stock levels up to date on the website, it is possible for the stock level inventory to have some inconsistencies due to refunded or exchanged items, new products, cancelled orders or technical fault. If ever you make a purchase and we discover that it is out of stock, we will contact you immediately and arrange an alternative or a refund.

If you have a discount code to use, please enter it during the checkout process and make sure you click "APPLY" to activate your discount.

Our discount codes don’t apply to New In items, Sale items, pre-orders, Marilyn sweaters, Glamour shrugs, petticoats, wasp cinch belts, or hand-embellished pieces. Please check that none of the items in your basket fall into these categories. If everything looks correct and the code still isn’t working, feel free to get in touch with us.

We are happy to change or cancel orders if required. If your order has been placed, but not dispatched, we will make the change or cancellation immediately if possible. Please call or email our Customer Services department, with your order number handy, as soon as possible so that we can amend your order before it is dispatched. If we have already dispatched your order, you will have to wait to receive it and then treat it as a return. You can find help and information within our returns and exchanges help section.

There are several reasons an item may be missing from your order. Often, it is because an item was out of stock when it came to dispatching your order. In most cases we will contact you as soon as possible to arrange an alternative or a refund for this item as soon as possible. If you have not heard from us, please contact the Customer Services department with your order number ready and you will be assisted in tracking down or refunding your missing item.

Please accept our sincerest apologies in the rare occasion that this has occurred. Please get in touch with our Customer Services department and we will arrange a refund, an exchange or, in some cases, a repair for you. Please have you order number handy.

Be aware that returns and exchanges do not apply to any garments that have been worn or damaged through customer use. You can read our returns and exchanges policy in the returns and exchanges help section.

Please accept our sincerest apologies in the rare occasion that this has occurred. If you have received the wrong item from us, please follow the returns procedure as outlined on our returns and exchanges help page. We will send the correct item back to you and will reimburse any postage/packaging costs you may have incurred in sending us the incorrect item.

Get everything your heart desires by filling out a Wish List on our website, sharing it with your family and friends, or saving your dream wardrobe for later. We have gifts for every price range, so no matter how big or small your friendship is, there will be something that’s just perfect.

How to create your wishlist:

• First, you will need to Log in to your account or create one here.
• Browse the website and find the items you want. Instead of adding them to your basket, you will add them to your Wishlist.
• Select your size and add it to your Wishlist by clicking the button next to each item!
• Your choices will be saved for you to come back to at any time and can even be shared by email.

How to share it with your friends:

Then, once you are finished, there is a button at the bottom of your wishlist that you can use to send them to their friends. You select this, fill out your friends' details on the next page, and then select 'Send Wishlist'.

That way, you can make sure you always get the perfect present! 

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

Unfortunately, we do not reimburse the cost of you returning the item to us, original shipping costs and customs duty fees.

However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates. 

If you feel for any reason that we have refunded you an incorrect amount, then do not hesitate to contact our customer services team at returns@vivienofholloway.com.