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Dear Valued Customers,

We would like to inform you of the specific measures we are taking for your safety.

First we would like to thank you all for your continued patience and support during this difficult time.

• We have health and safety measures in place in our warehouse to assure safe deliveries. We are working hard to process the parcels with the minimum of delays. Our office is still only open on Mondays and Fridays, these are the days your orders will be mailed out. We are not able to offer next day deliveries at the moment. We thank you for your patience.

• We have extended our return period to 60 days from the day your parcel has been shipped.

• Our office staff are working from home, so we are still not able to answer the phone. Please contact us by email to info@vivienofholloway.com for any queries and we will be happy to help. Emails are dealt with in date order so sorry if you have a little wait for a reply. We are answering emails and processing returns on Tuesdays, Wednesdays and Thursdays. We hope for your understanding in regard to any possible delays that might occur. We do have a facebook group (I have a Vivien of Holloway dress and I love to wear it) that you may find useful general questions.

• For information about the shop click here

Thank you again,

Vivien & the Girls from the Team

Please note: If you are looking to contact our shop, please find all the relevant info here. Don't use the form below.

If you can't find what you're looking for in our help section, you can call us on +44 (0)208 808 4241 or email us via the form below.

If you're writing at the weekend you will usually need to wait till Tuesday or Wednesday for a reply.

If your enquiry is urgent e.g to cancel or change details of an order, please call us on the phone number above.

Multiple messages and emails, unfortunately, slow down our response times. Thank you very much for your understanding.

For a speedy response, please make sure you select the correct reason for contacting.

Customer service opening hours:
Tuesday to Thursday, from 9.30 am to 5.30 pm (GMT).