Made in London
Dear Customers,
 
We would like to thank you all for your continued patience
and support during this difficult time.
We are doing our best to keep some kind of normality but without endangering our staff or anyone else.

Our Holloway Road store will remain closed for the foreseeable future.
 
We only have one member of staff going into the office on Monday and Fridays to actually mail out your orders. This has as you can imagine created a delay.
 
At the moment we have about a 2-week delay in mailing out
and then what ever the delays may be with delivery in your area.
Some people seem to get their orders reasonably quickly after that but some are still having delays.
Overseas orders can take up to a month to the US or Australia.
We understand the temptation to keep emailing but it only causes further backlog. 
We have extended our return period to 60 days.
 
Thank you again for your understanding,
 
Stay home, Stay Safe, Keep others Safe

Please note: If you are looking to contact our shop, please find all the relevant info here.

If you can't find what you're looking for in our help section, you can call us on +44 (0)208 808 4241 or email us via the form below.

We try to respond to all enquiries within 2 working days of reading your message. If you're writing at the weekend you will usually need to wait till Tuesday or Wednesday for a reply.

If your enquiry is urgent e.g to cancel or change details of an order, please call us on the phone number above.

Multiple messages and emails, unfortunately, slow down our response times. Thank you very much for your understanding.

For a speedy response, please make sure you select the correct reason for contacting.

Customer service opening hours:
Monday to Friday, from 9.30 am to 5.30 pm (GMT).

Top