Privacy
Privacy Policy
Introduction
At Vivienofholloway.com, we prioritize protecting your privacy and personal information. This policy explains how we collect, use, and protect your data when using our website.
Disclaimer
Vivienofholloway.com reserves the right to change prices and specifications without prior notice. While we strive for accurate product representation, screen variations may occur. Most of our images are produced in-house.
Last Update: 29 September 2026
Who We Are
Our website address is: https://vivienofholloway.com.
This Privacy Policy describes how VIVIENOFHOLLOWAY collects, uses, and discloses your personal information when you interact with our Services. By using our Services, you agree to this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Revised policies will be posted on the Site.
How We Collect and Use Your Personal Information
We collect personal information from various sources to provide Services and customise your experience. Information is used to communicate, provide services, and comply with legal obligations.
What Personal Information We Collect
We collect information directly from you, including basic contact details, order information, account details, and customer support interactions. We also collect information through cookies and from third parties, such as service providers and vendors.
How We Use Your Personal Information
We use personal information to provide products and services, marketing, security, fraud prevention, and customer support. Your information helps tailor services, manage accounts, and improve user experience.
How Long We Retain Your Data
We retain personal information for varying periods depending on legal obligations, service provision, and user account maintenance.
Your Rights Over Your Data
You have rights to access, delete, correct, or limit the use of your personal information. You may opt out of certain data processing activities and manage communication preferences.
Where Your Data is Sent
Personal information may be transferred, stored, and processed outside your country, including in the United States, by staff, third-party service providers, and partners.
Third Party Websites and Links
Our Site may link to third-party websites. We're not responsible for their privacy practices and recommend reviewing their policies.
Children’s Data
Our Services are not intended for children. If we inadvertently collect children’s information, contact us to delete it.
Contact
For questions about our privacy practices or this Policy, email us at info@vivienofholloway.com.
Newsletter Tracking
When you subscribe to our newsletter, we may use tracking technology within our emails to help us understand how our newsletters are being received and used.
This may allow us to see whether an email has been opened and whether links within our emails have been clicked. We use this information to understand engagement with our newsletters and to improve our email communications.
Our newsletters are managed through our website and email service provider, Visualsoft. Visualsoft may process information relating to newsletter delivery and engagement on our behalf.
We do not sell your personal information or newsletter engagement data to third parties.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link included in every newsletter.
To enable consumers to exercise their statutory right of withdrawal, our website provides an electronic withdrawal function accessible via the footer of the site.
Where a customer is not logged into an account, the system processes the Order ID and the email address provided at the time of purchase solely for the purpose of locating the relevant order, processing the withdrawal request, and sending an automated confirmation of receipt.
This information is processed only as necessary to fulfil our legal obligations and to administer your withdrawal request. It is not used for marketing purposes through this process and is retained in accordance with our data retention policies and applicable data protection legislation.
