Returns Policy

Returning Your Item

  • Address: Please send all returns to: Vivien of Holloway, Unit 11 Morrison Yard, 551a high road, London N17 6SB
  • Recommended Service: We recommend using a Track and Sign Service for your return parcel.

How to Return

  1. Enter your details on the reverse of the invoice included with your order. In case it has been misplaced, you can upload a return form here.
  2. Post the invoice along with your item to the address provided above.

Refunds and Exchanges

  • We accept returns within 28 days of receipt if the item is in its original condition.
  • Most refunds/exchanges are processed within 14 working days.
  • If you haven't received your refund or exchange within 14 working days, please contact returns@vivienofholloway.com.

 

Items Not Eligible for Return

  • Pierced Products
  • Hosiery
  • Swimwear
  • Underwear
  • Cosmetic Products
  • Sunglasses

Return Shipping

  • Please use recorded delivery postage to track your parcel.
  • We are not liable for any missing or damaged parcels sent back to us.

International Returns

  • Items returned from outside the EU must be CLEARLY MARKED on the customs form as "EXCHANGES" or "REFUND" with no value.

Conditions for Returns

  • Items must be unworn, with original labels intact.
  • Soiled, worn, damaged, or laundered items will not be accepted.
  • Exchanged items will be sent once we receive the original item.

Faulty Items

  • In case of manufacturing faults or mistakes by us, we will refund you in full, including any incurred costs within reason.

Return and Refund Policy

  • We offer a return and refund policy if the item is not as described or not to your liking (excluding shipping costs and custom duties).
  • Items must be returned within 28 days of receipt, carefully packaged to ensure safe return.
  • Please note that shipping costs and customs duty fees are non-refundable. Orders shipped outside the United Kingdom may be subject to import duties, customs charges, handling fees and local taxes imposed by the destination country. These charges are the responsibility of the customer and are collected by the relevant customs authority or delivery carrier. Please note that any customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.
  • To our US customers: for your convenience, customs duty fees are pre-paid and already included in the shipping price at checkout.