Help & Contact

Getting your size right is very important with Vivien of Holloway garments. Our sizing is completely different to shops on the high street and is altered from 1950s sizing.

To attain your Vivien of Holloway size, you will need a measuring tape (INCHES). The most important measurement to get right is your waist as almost all of our garments are tight to the waist.

With the tape measure parallel to the floor, measure very tightly the smallest part of your waist – this is under your ribs but above your naval. Now measure your bust – THIS IS NOT YOUR BRA SIZE – and hips.

You will notice that Vivien of Holloway sizes look like this: “32 – 24 – 36”. This is the arrangement of your measurements [i.e. 32” (bust) – 24” (waist) – 36” (hips)]. We do not expect you to fit these size parameters exactly. Our garments do allow for some deviation on bust and hip but we always recommend finding your closest waist size.

Please also be aware that the garment fit may differ from dress to dress as some fabrics will have more stretch than others. We are very experienced in fitting our garments and always welcome queries – it matters to us that you look and feel fabulous. So for help with finding your Vivien of Holloway size, do not hesitate to contact us.

Here is our size guide. Please scroll down for a guide on how to measure yourself. 

SIZE & FIT

MEN'S SIZES

MEN'S TROUSERS SIZES

Our Men's trousers are very high-waisted, so please measure your waist high.

Inside Leg Measurement: 30 inches

Fitting help: HOW TO MEASURE YOURSELF

We get a lot of questions about sizing and fit. All brands have their own size chart, and there is not one international guide.

Now, to find your perfect fit, just follow these simple instructions.

BUST (1) Please measure around the fullest part of your bust. The style will allow for a couple of inches either way.
This is NOT your bra size.

WAIST (2) Measure your waist as tight as you can at the smallest point just above the belly button. This is usually the measurement that decides which size you will buy. You can allow for a few inches difference in the bust measurement before you have to deviate from your waist measurement.

HIPS (3) Please measure around the fullest part of your hips.

If you follow these instructions, you should be able to find your perfect size. The waist is the most important measurement to take accurately to ensure a flattering fit. If you're still in any doubt, please email our customer service on our contact page.

We are offering an extensive sizing options from 8 to 24 UK size. The Vivien of Holloway size range is not liable to change in the near future. If you have any issues with sizing, please visit our size page.

We are sorry if the garment you want is out of stock. Even though we regularly update and reproduce staple styles and ranges, most of our items are limited edition. To be informed of a restock, you can select your size on the product page, and an "Email me when back in stock" link will appear.

Clicking through this link will allow you to enter your email address and sign up for notifications about this particular product – you will be contacted as soon as it comes back in stock.

If you would like to enquire further about stock levels, please contact our Customer Services team.

Welcome to Vivien of Holloway! We want to ensure that you have the best possible shopping experience with us. If you have never ordered via the website before, you will need to set up a Vivien of Holloway account. This is a very simple process which will ensure a quick and secure purchase.

We pride ourselves on being unique from High Street/Large fashion brands so please be aware that making a purchase from us reflects that. Be sure to check our Size Chart for detailed information on our sizing which differs greatly from most current fashion brands. If you are still unsure what size you are, please contact us. Our friendly, experienced team members will be happy to assist you.

Once you have your size, browse at your leisure through our range of glamorous garments and accessories. If you have any questions about any of our products, please feel free to contact the Customer Services department. Once you have decided on your purchase, add the item in your size to your basket. Here you can choose to continue shopping or proceed to checkout. When checking out, please ensure that all of your details have been entered correctly and that you have selected the items you want. Then, continue to make your payment.

All payments are done through Paypal, but you can check out as a guest with your credit card if you don't have a Paypal account.

The website will not let you purchase an item if it is marked as out of stock and the size option will indicate this. When clicking on an out of stock item, a link displaying ‘Notify Me’ will appear. Clicking on this link will allow you to enter your email address and sign up for notifications indicating when this particular item is in stock again – you will be contacted as soon as this item becomes available. While we aim to keep our stock levels up to date on the website, it is possible for the stock level inventory to have some inconsistencies due to refunded or exchanged items, new products, cancelled orders or technical fault. If ever you make a purchase and we discover that it is out of stock, we will contact you immediately and arrange an alternative or a refund.

You can browse by department (example: woman -> dress -> halterneck circle dress), by collection (summer, tiki style, animal print...) or you can type your research in the search bar at the top of the page.

Note that you have some filters on the left of the page. You can select your size, and then tick the box at the top "Hide Out of Stock Products" to browse only the items available in your size. 

If you have a discount code to use, please enter it during the checkout process and make sure you click "APPLY" to activate your discount.

If your order is successful, you will receive an automated email to confirm that your order has been completed and is being processed. Providing there are no problems with payment, stock or any other issues (which we will have contacted you about) you will receive another email notifying you that your order has been dispatched and is on its way to you. Both of these emails will be sent to the email address you used to register your Vivien of Holloway account.

We are happy to change or cancel orders if required. If your order has been placed, but not dispatched, we will make the change or cancellation immediately if possible. Please call or email our Customer Services department, with your order number handy, as soon as possible so that we can amend your order before it is dispatched. If we have already dispatched your order, you will have to wait to receive it and then treat it as a return. You can find help and information within our returns and exchanges help section.

There are several reasons an item may be missing from your order. Often, it is because an item was out of stock when it came to dispatching your order. In most cases we will contact you as soon as possible to arrange an alternative or a refund for this item as soon as possible. If you have not heard from us, please contact the Customer Services department with your order number ready and you will be assisted in tracking down or refunding your missing item.

Please accept our sincerest apologies in the rare occasion that this has occurred. Please get in touch with our Customer Services department and we will arrange a refund, an exchange or, in some cases, a repair for you. Please have you order number handy.

Be aware that returns and exchanges do not apply to any garments that have been worn or damaged through customer use. You can read our returns and exchanges policy in the returns and exchanges help section.

If you have received the wrong item from us, please follow the returns procedure as outlined on our returns and exchanges help page. We will send the correct item back to you and will reimburse any postage/packaging costs you may have incurred in sending us the incorrect item.

Get everything your heart desires by filling out a Wish List on our website, sharing it with your family and friends, or saving your dream wardrobe for later.

We have gifts for every price range, so no matter how big or small your friendship is, there will be something that’s just perfect.

How to create your wishlist:

First, you will need to Log in to your account or create one here.

Browse the website and find the items you want. Instead of adding them to your basket, you will add them to your Wishlist.

Select your size and add it to your Wishlist by clicking the button next to each item!

Your choices will be saved for you to come back to at any time and can even be shared by email.

How to share it with your friends:

Then, once you are finished, there is a button at the bottom of your wishlist that you can use to send them to their friends. You select this, fill out your friends' details on the next page, and then select 'Send Wishlist'.

That way, you can make sure you always get the perfect present! ;)

We value our customer satisfaction very highly and aim to assist customers as swiftly and efficiently as possible. However, please be aware that we are a small independent company and do receive a high volume of queries, especially during peak times.

If you have not received your reply promptly, we ask you to please be patient as we are probably just working our way through a queue. We consider it important to dedicate enough time to each customer to deliver the best possible service. If you are waiting to hear back from us on an urgent matter or still haven’t heard from us after quite some time, please either email us again explaining this or call us and we will do our best to make your query a priority.

INTERNATIONAL CUSTOMERS:

Our website prices are shown without VAT. Please note that additional taxes or import duties may be applied by your destination country upon delivery, and the recipient is responsible for these charges.

Any import duties, customs charges, handling fees and local taxes are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. They are the responsibility of the customer and are collected by the relevant customs authority or delivery carrier.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that any customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.

TARIFFS AND DUTIES - US CUSTOMERS ONLY

For your convenience, customs duty fees are pre-paid and already included in the shipping price at checkout. Please note that shipping costs and customs duty fees are non-refundable.

UK Standard deliveries will take 3-5 working days to arrive. 

If your order has been dispatched you will have received an email from Vivien of Holloway confirming this. The email will have been sent to the email address with which your Vivien of Holloway account is registered. Also, a copy of your tracking number will be in order history in your accounts area. If you are yet to receive a confirmation order and are concerned about the progress of your delivery, please contact the Customer Services department.

Please note:

For other destinations than the UK, once your item has left the UK, Royal mail hand it over to the relevant country's postal authority. They deliver it on their behalf. That is the reason why we can't provide you with a tracking number. 

However, you can contact us directly to get more information about the status of your parcel.

Yes, UK deliveries are traceable. A copy of your tracking number will always be emailed after items have been dispatched.

For other destinations, once your item has left the UK, Royal mail hand it over to the relevant country's postal authority. They deliver it on their behalf. That is the reason why we can't provide you with a tracking number. 

However, you can contact us directly to get more information about the status of your parcel.

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed. Usually all first time orders are only shipped to the billing address.

We use Royal Mail to send all of our customer orders. For information on Wholesale and Press deliveries, please contact the relevant department. If you would like to know more about the service Royal Mail provide please contact customer services at +44 (0) 7480 650011 prior to us sending your parcel.

UK Standard Delivery
We aim to process all mainland UK standard orders in up to 7 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received an email to confirm that your parcel has been sent within 10 working days, don't hesitate to get in touch with our Customer Services department.

PREORDERS 
We are now able to offer preorders. We hope this will help save the disappointment of people missing out on their size yet still allowing us to do limited edition. We hope to get all preorders out by the date stated in the preorder listing (usually within 28 days), but we cannot guarantee it. Also, overseas deliveries may take a little longer.  You will be notified of any severe delay with your order. If we cannot deliver on time, you will have the choice to wait or get a full refund.

We deliver to most countries worldwide and the cost is calculated by weight. The total shipping cost will be displayed at the checkout. 

If an order has not arrived by the time you were expecting it, we recommend first checking the email account with which your Vivien of Holloway account is registered. This is our primary mode of contact and any changes to your order will have been detailed here. If you have not received anything, please contact the Customer Services department and we will track your order for you. Please have your order number handy.

If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.

Royal Mail Delivery requires somebody at the delivery address to sign for the package; it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign in person.

We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address

If you decide once you receive the item that it is not as described or simply not to your liking we offer a return and refund policy (Excluding delivery charges and customs duty fees).

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.

The Items must be returned to us within 28 days from receipt.

When returning items, please ensure that they are packaged the same way you received them. Please make sure items are carefully wrapped so that they complete the return journey intact. All labels must still be attached.

Return using recorded delivery postage, as this will allow you to track your parcel back to us. We are not liable for any missing/damaged parcels sent back to us.

Please note that we also do not refund delivery costs incurred for sending items back to us.

If we have sent you a damaged or incorrect item, please email us at returns@vivienofholloway.com, and we will refund you the postage fees.

PLEASE SEND ALL RETURNS TO:

Vivien of Holloway

Unit 11 Morrison Yard, 

551a high road

London N17 6SB

Returning Your Item

• Address: Please send all returns to: Vivien of Holloway, Unit 11 Morrison Yard, 551a high road, London N17 6SB
• Recommended Service: We recommend using a Track and Sign Service for your return parcel.

How to Return

1. Enter your details on the reverse of the invoice included with your order. In case it has been misplaced, you can upload a return form here.
2. Post the invoice along with your item to the address provided above.

Refunds and Exchanges

• We accept returns within 28 days of receipt if the item is in its original condition.
• Most refunds/exchanges are processed within 14 working days.
• If you haven't received your refund or exchange within 14 working days, please contact returns@vivienofholloway.com.

Items Not Eligible for Return

• Pierced Products
• Hosiery
• Swimwear
• Underwear
• Cosmetic Products
• Sunglasses

Return Shipping

• Please use recorded delivery postage to track your parcel.
• We are not liable for any missing or damaged parcels sent back to us.

International Returns

• Items returned from outside the EU must be CLEARLY MARKED on the customs form as "EXCHANGES" or "REFUND" with no value.

Conditions for Returns

• Items must be unworn, with original labels intact.
• Soiled, worn, damaged, or laundered items will not be accepted.
• Exchanged items will be sent once we receive the original item.

Faulty Items

• In case of manufacturing faults or mistakes by us, we will refund you in full, including any incurred costs within reason.

Return and Refund Policy

• We offer a return and refund policy if the item is not as described or not to your liking (excluding shipping costs and custom duties).
• Items must be returned within 28 days of receipt, carefully packaged to ensure safe return.
• Please note that shipping costs and customs duty fees are non-refundable. Orders shipped outside the United Kingdom may be subject to import duties, customs charges, handling fees and local taxes imposed by the destination country. These charges are the responsibility of the customer and are collected by the relevant customs authority or delivery carrier. Please note that any customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.
• To our US customers: for your convenience, customs duty fees are pre-paid and already included in the shipping price at checkout.

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been received. We recommend that you make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

Yes. please be sure to mark the package clearly on the customs form & Outside of the package  "EXCHANGES" or "REFUND" with no value before sending it back.

Also please highlight this to the courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier.

Please note that any customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.

We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because the procedure was not followed correctly.

Unfortunately, we do not reimburse the cost of you returning the item to us, original shipping costs and customs duty fees.

Customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.

However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates. 

If you feel for any reason that we have refunded you an incorrect amount, then do not hesitate to contact our customer services team at returns@vivienofholloway.com

Please note that any customs duties, import charges, handling fees or taxes paid in connection with your order are non-refundable, even if the order is returned. Original shipping charges and the cost of returning goods to us also remain non-refundable, in accordance with our Returns Policy.

We accept all cards Visa, Dedit Card, Mastercard, American Express and Paypal. Please get in touch if you have any further queries about payment.

Yes, we have some online gift vouchers, that you can order here. 

Enter the email address of the person you are purchasing it for in the recipient email address, and the person will receive an email with your personal message and how to use the voucher. 

To redeem your e-gift voucher, you need to click on the link into the email you have received. You will be redirected to our website. Then you have to log into your account (or create one), and you will see your e-wallet balance on your account page. At the last step of the order process, you will be asked if you wish to use your e-wallet balance. 

Please note: the email takes 2 to 3 hours to be sent, due to security checking of the payment. 

If you are having problems with the website, we have tech guys who can help fix matters. Please contact us to let us know if you see something not functioning as it should. We try our best to test every aspect of our website but sometimes new issues can arise caused by a software update that we will not be aware of unless we are alerted.

Please contact us via email info@vivienofholloway.com or the Contact Us link at the bottom of the website.

The discount is NOT applicable in conjunctions with any other discounts. Please make sure you have checked for misspellings. If the issue persists, contact us at info@vivienofholloway.com.

All Vivien of Holloway garments are proudly made in London in local factories. Our offices and warehouse are also located in London.

We used to! Although we have now closed our beloved physical shop after 15 wonderful years, but Vivien of Holloway continues to thrive online, bringing our iconic vintage style to customers worldwide. Our online store remains dedicated to offering the same high-quality, timeless pieces that our customers have come to love.

Are you looking to add a touch of vintage glamour to your boutique or online store? Contact us at wholesale@vivienofholloway.com to enquire about wholesale opportunities. 

At Vivien of Holloway, we offer a stunning range of 1940s and 1950s inspired clothing, perfect for those seeking authentic, timeless pieces. Our high-quality designs celebrate the classic styles of yesteryear, making them a must-have for any vintage fashion enthusiast.

We are excited to expand our wholesale network and invite physical shops and online retailers to inquire about our wholesale and stockist opportunities. As a Vivien of Holloway stockist, you'll gain access to our iconic collections, including our beloved circle skirts, elegant swing trousers, and glamorous dresses, all crafted with the finest attention to detail.

Why partner with Vivien of Holloway?

• Authentic Vintage Designs: Our pieces are inspired by original patterns and styles from the 1940s and 1950s, offering your customers a genuine retro experience.
• High-Quality Craftsmanship: We pride ourselves on the exceptional quality of our garments, ensuring they not only look fabulous but also stand the test of time.
• Wide Range of Sizes and Styles: From classic day dresses to show-stopping evening wear, our collections cater to a variety of tastes and occasions.
• Support and Collaboration: We value our stockists and are committed to providing excellent support, from marketing materials to customer service.

Web orders:

info@vivienofholloway.com

Returns:

returns@vivienofholloway.com

Wholesale:

wholesale@vivienofholloway.com

Press:

press@vivienofholloway.com

Marketing:

marketing@vivienofholloway.com

We are always happy to assist you over the phone. Please contact us at +44 (0) 7480 650011 for any queries regarding web orders. For other queries regarding marketing, press or wholesale, contact us by email. 

We are open Monday to Friday, from 9.30 am to 5.30 pm