Help & Contact

HOW TO MEASURE YOURSELF

We get a lot of questions about sizing and fit. All brands have their own size chart there is not one international guide.

Now, to find your perfect fit just follow these simple instructions.

BUST (1) Please measure around the fullest part of your bust. The style will allow for a couple of inches either way.
This is NOT your bra size

WAIST (2) Measure your waist as tight as you can at the smallest point just above the belly button. This is usually the measurement that decides which size you will buy. You can allow for a few inches difference on the bust measurement before you have to deviate from your waist measurement.

HIPS (3) Please measure around the fullest part of your hips.

If you follow these instructions you should be able to find your perfect size. The waist is the most important measurement to take accurately, to ensure a flattering fit. If you're still in any doubt, please do visit our boutique in Holloway Road to be measured in person by one of our friendly and helpful shop assistants or send an email to our customer service on our contact page.

How to care for your VOH garments

To keep your garments in top condition we recommend you dry clean all our garments.

WOMEN'S DRESS SIZE in cm

TOPS - BELTS - BOLERO - TEA DRESS - PLAYSUITS

MEN'S SIZES

If you have a discount code to use, please enter it within the checkout process and make sure you click 'Apply' to activate your discount.

The discount is NOT applicable in conjunctions with any other discounts. Please make sure you have checked any misspellings. 

To access your wishlist, you should select "wishlist", located at the top right-hand corner of our website. There is a button at the bottom of your wishlist to send to their friends. You would select this, fill out your friends' details on the next page and select 'Send Wishlist'.

Welcome to Vivien of Holloway! We want to ensure that you have the best possible shopping experience with us. If you have never ordered via the website before, you will need to set up a Vivien of Holloway account. This is a very simple process which will ensure a quick and secure purchase.

We pride ourselves on being unique from High Street/Large fashion brands so please be aware that making a purchase from us reflects that. Be sure to check our Size Chart for detailed information on our sizing which differs greatly from most current fashion brands. If you are still unsure what size you are, please contact us. Our friendly, experienced team members will be happy to assist you.

Once you have your size, browse at your leisure through our range of glamorous garments and accessories. If you have any questions about any of our products, please feel free to contact the Customer Services department. Once you have decided on your purchase, add the item in your size to your basket. Here you can choose to continue shopping or proceed to checkout. When checking out, please ensure that all of your details have been entered correctly and that you have selected the items you want. Then, continue to make your payment.

All payments are done through Paypal, but you can check out as a guest with your credit card if you don't have a Paypal account.

You can browse by department (example: woman -> dress -> halterneck circle dress), by collection (summer, tiki style, animal print...) or you can type your research in the search bar at the top of the page.

Note that you have some filters on the left of the page. You can select your size, and then tick the box at the top "Hide Out of Stock Products" to browse only the items available in your size. 

The website will not let you purchase an item if it is marked as out of stock and the size option will indicate this. When clicking on an out of stock item, a link displaying ‘Notify Me’ will appear. Clicking on this link will allow you to enter your email address and sign up for notifications indicating when this particular item is in stock again – you will be contacted as soon as this item becomes available. While we aim to keep our stock levels up to date on the website, it is possible for the stock level inventory to have some inconsistencies due to refunded or exchanged items, new products, cancelled orders or technical fault. If ever you make a purchase and we discover that it is out of stock, we will contact you immediately and arrange an alternative or a refund.

If your order is successful, you will receive an automated email to confirm that your order has been completed and is being processed. Providing there are no problems with payment, stock or any other issues (which we will have contacted you about) you will receive another email notifying you that your order has been dispatched and is on its way to you. Both of these emails will be sent to the email address you used to register your Vivien of Holloway account.

We are happy to change or cancel orders if required. If your order has been placed, but not dispatched, we will make the change or cancellation immediately if possible. Please call or email our Customer Services department, with your order number handy, as soon as possible so that we can amend your order before it is dispatched. If we have already dispatched your order, you will have to wait to receive it and then treat it as a return. You can find help and information within our returns and exchanges help section.

If an order has not arrived by the time you were expecting it, we recommend first checking the email account with which your Vivien of Holloway account is registered. This is our primary mode of contact and any changes to your order will have been detailed here. If you have not received anything, please contact the Customer Services department and we will track your order for you. Please have your order number handy.

There are several reasons an item may be missing from your order. Often, it is because an item was out of stock when it came to dispatching your order. In most cases we will contact you as soon as possible to arrange an alternative or a refund for this item as soon as possible. If you have not heard from us, please contact the Customer Services department with your order number ready and you will be assisted in tracking down or refunding your missing item.

Please accept our sincerest apologies in the rare occasion that this has occurred. Please get in touch with our Customer Services department and we will arrange a refund, an exchange or, in some cases, a repair for you. Please have you order number handy.

Be aware that returns and exchanges do not apply to any garments that have been worn or damaged through customer use. You can read our returns and exchanges policy in the returns and exchanges help section.

If you have received the wrong item from us, please follow the returns procedure as outlined on our returns and exchanges help page. We will send the correct item back to you and will reimburse any postage/packaging costs you may have incurred in sending us the incorrect item.

We value our customer satisfaction very highly and aim to assist customers as swiftly and efficiently as possible. However, please be aware that we are a small independent company and do receive a high volume of queries, especially during peak times.

If you have not received your reply promptly, we ask you to please be patient as we are probably just working our way through a queue. We consider it important to dedicate enough time to each customer to deliver the best possible service. If you are waiting to hear back from us on an urgent matter or still haven’t heard from us after quite some time, please either email us again explaining this or call us and we will do our best to make your query a priority.

UK Standard deliveries will take 3-5 working days to arrive. 

We use Royal Mail to send all of our customer orders. For information on Wholesale and Press deliveries, please contact the relevant department. If you would like to know more about the service Royal Mail provide please contact customer services on Tel: +44208 808 4241 prior to us sending your parcel.

UK Standard Delivery
We aim to process all mainland UK standard orders in up to 7 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received an email to confirm that your parcel has been sent within 10 working days, don't hesitate to get in touch with our Customer Services department.

PREORDERS 
We are now able to offer preorders. We hope this will help save the disappointment of people missing out on their size yet still allowing us to do limited edition. We hope to get all preorders out by the date stated in the preorder listing (usually within 28 days), but we cannot guarantee it. Also, overseas deliveries may take a little longer.  You will be notified of any severe delay with your order. If we cannot deliver on time, you will have the choice to wait or get a full refund.

Yes, UK deliveries are traceable. A copy of your tracking number will always be emailed after items have been dispatched.

For other destinations, once your item has left the UK, Royal mail hand it over to the relevant country's postal authority. They deliver it on their behalf. That is the reason why we can't provide you with a tracking number. 

However, you can contact us directly to get more information about the status of your parcel.

If your order has been dispatched you will have received an email from Vivien of Holloway confirming this. The email will have been sent to the email address with which your Vivien of Holloway account is registered. Also, a copy of your tracking number will be in order history in your accounts area. If you are yet to receive a confirmation order and are concerned about the progress of your delivery, please contact the Customer Services department.

Please note:

For other destinations than the UK, once your item has left the UK, Royal mail hand it over to the relevant country's postal authority. They deliver it on their behalf. That is the reason why we can't provide you with a tracking number. 

However, you can contact us directly to get more information about the status of your parcel.

If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection.

Royal Mail Delivery requires somebody at the delivery address to sign for the package; it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign in person.

We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address

We deliver to most countries worldwide and the cost is calculated by weight. The total shipping cost will be displayed at the checkout. 

BREXIT CHARGES - EU CUSTOMERS ONLY

From 31st December, please note that UK VAT will be automatically removed at checkout. You may need to pay additional charges for taxes & duty on receipt of goods.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed. Usually all first time orders are only shipped to the billing address.

• PIERCED PRODUCTS    
• HOSIERY    
• SWIMWEAR    
• UNDERWEAR    
• COSMETIC PRODUCTS    
• SUNGLASSES

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & Outside of the package  "EXCHANGES" or "REFUND" with no value.

Return using recorded delivery postage as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We recommend using the 48-hour Track and Sign Service. Other services such as Guaranteed Next Day Special delivery service are not recommended due to the redirection of our mail. 

Returns will not be accepted on worn or misused goods. All original labels must be intact.

Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc

Exchanged items will only be sent out once we receive the original item.

Returns and exchanges can also be made at the Vivien of Holloway shop (294 Holloway Road, London N7 6NJ) please retain a copy of your receipt. Tel: 020 7609 8754

We do not reimburse the cost of you returning the item to us.

However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).

The Items must be returned back to us within 28 days from receipt.  

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.

Please send all returns to:

Vivien of Holloway

294 Holloway Road

London N7 6NJ

United Kingdom

PLEASE NOTE: The mail is being redirected. Please use national postal service for returns as this service won't work with couriers. Please contact returns@vivienofholloway.com if you need further information.

We recommend using the 48-hour Track and Sign Service. Other services such as Guaranteed Next Day Special delivery service are not recommended due to the redirection. 

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.

The Items must be returned back to us within 28 days from receipt.

When returning items please ensure that they are packaged the same way that you received them. Please make sure items are carefully wrapped so that they complete the return journey intact. All labels must still be attached.

Return using recorded delivery postage as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.

Please note - We do not refund delivery costs incurred for sending items back to us.

If we have sent you a damaged or incorrect item, please email us at returns@vivienofholloway.com and we will refund you the postage fees.

PLEASE SEND ALL RETURNS TO:

VIVIEN OF HOLLOWAY

294 Holloway Road

LONDON

N7 6NJ

United Kingdom

PLEASE NOTE: The mail is being redirected. Please use national postal service for returns as this service won't work with couriers. Please contact returns@vivienofholloway.com if you need further information.

We recommend using the 48-hour Track and Sign Service. Other services such as Guaranteed Next Day Special delivery service are not recommended due to the redirection. 

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been received. We recommend that you make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

We aim to have your return (whether it be an exchange or refund) processed within 14 working days.

Yes. please be sure to mark the package clearly on the customs form & Outside of the package  "EXCHANGES" or "REFUND" with no value before sending it back.

Also please highlight this to the courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier.

We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because the procedure was not followed correctly.

Unfortunately, we do not reimburse the cost of you returning the item to us.

However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return on the whole order and refund policy (Excluding the cost of you returning the item to us). If you keep one item, we won't reimburse the original postage.

If you feel for any reason that we have refunded you an incorrect amount, then do not hesitate to contact our customer services team at returns@vivienofholloway.com

The Vivien of Holloway size range is not liable to change in the near future. If you have any issues with sizing, please visit our size page.

Getting your size right is very important with Vivien of Holloway garments. Our sizing is completely different to shops on the high street and is altered from 1950s sizing.

To attain your Vivien of Holloway size, you will need a measuring tape (INCHES). The most important measurement to get right is your waist as almost all of our garments are tight to the waist.

With the tape measure parallel to the floor, measure very tightly the smallest part of your waist – this is under your ribs but above your naval. Now measure your bust – THIS IS NOT YOUR BRA SIZE – and hips.

You will notice that Vivien of Holloway sizes look like this: “32 – 24 – 36”. This is the arrangement of your measurements [i.e. 32” (bust) – 24” (waist) – 36” (hips)]. We do not expect you to fit these size parameters exactly. Our garments do allow for some deviation on bust and hip but we always recommend finding your closest waist size.

Please also be aware that the garment fit may differ from dress to dress as some fabrics will have more stretch than others. We are very experienced in fitting our garments and always welcome queries – it matters to us that you look and feel fabulous. So for help with finding your Vivien of Holloway size, do not hesitate to contact us.

We are sorry if the garment you want is out of stock. Vivien of Holloway does regularly update and reproduce staple styles and ranges. On the product page, click on your size and you will see a ‘Email me when are back in stock’ link appear.

Clicking through this link will allow you to enter your email address and sign up for notifications about this particular product – you will be contacted as soon as it comes back in to stock. If you would like to enquire further about stock levels, please contact our Customer Services team

Welcome to the fabulous world of the Golden Age of Glamour! Our shop girls know a wealth of vintage styling tips and will advise you on everything from accessories to hair and make-up. If you can’t make it into shop, our social media is a great place to stay up to date with Vivien of Holloway styling tips. Our customers are always sending us fabulous photos in their new garments.

Yes, we have some online gift vouchers, that you can order here. 

Enter the email address of the person you are purchasing it for in the recipient email address, and the person will receive an email with your personal message and how to use the voucher. 

To redeem your e-gift voucher, you need to click on the link into the email you have received. You will be redirected to our website. Then you have to log into your account (or create one), and you will see your e-wallet balance on your account page. At the last step of the order process, you will be asked if you wish to use your e-wallet balance. 

Please note: the email takes 2 to 3 hours to be sent, due to security checking of the payment. 

Gift vouchers are also available to purchase in the shop, but they only can be used in our shop. 

We accept all cards Visa, Dedit Card, Mastercard, American Express and Paypal. Please get in touch if you have any further queries about payment.

If you are having problems with the website, we have tech guys who can help fix matters. Please contact us to let us know if you see something not functioning as it should. We try our best to test every aspect of our website but sometimes new issues can arise caused by a software update that we will not be aware of unless we are alerted.

Please contact us via email info@vivienofholloway.com or the Contact Us link at the bottom of the website.

All Vivien of Holloway garments are proudly made in London. Our offices and shop are both also located in London. Our shop address is 294 Holloway Road, London, N7 6NJ.

Yes. The Vivien of Holloway shop is located on Holloway Road in London. (294 Holloway Road, London, N7 6NJ)

We carry most styles in the store as well as an array of vintage and retro accessories including shoes, jewellery, bandanas and more. Our shop staff consists of highly experienced, vintage enthusiasts who are always happy to help with expert fitting advice and styling tips.

Please be aware that, due to our authentic sizing, visits to the shop will include a professional fitting during which we will take your measurements. The Vivien of Holloway shop provides a unique shopping experience in which our expert staff take an active interest in the fit of our garments and will ensure you leave feeling fabulous and confident every step of the way – from picking your garment, to finding those perfect accessories.

Press enquiries can be seen to in the shop provided you call our office ahead of your visit and request the attention of the press department - +44(0) 208 808 4241.

Yes. Please get in touch with our wholesale team at wholesale@vivienofholloway.com.

We are always happy to assist you over the phone. Please direct any shop-based queries to +44(0) 207 609 8754 and any queries regarding web orders or press, wholesale or advertising to our offices at +44(0) 208 808 4241.

Web orders:

info@vivienofholloway.com

Returns:

returns@vivienofholloway.com

Wholesale:

wholesale@vivienofholloway.com

Press:

press@vivienofholloway.com

Marketing:

marketing@vivienofholloway.com

OPENING TIMES

HOLLOWAY SHOP:

WEB & PACKING OFFICE:

MONDAY-FRIDAY: nine thirty am - five thirty pm