We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)
PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & Outside of the package "EXCHANGES" or "REFUND" with no value.
Return using recorded delivery postage as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We recommend using the 48-hour Track and Sign Service. Other services such as Guaranteed Next Day Special delivery service are not recommended due to the redirection of our mail.
Returns will not be accepted on worn or misused goods. All original labels must be intact.
Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc
Exchanged items will only be sent out once we receive the original item.
Returns and exchanges can also be made at the Vivien of Holloway shop (294 Holloway Road, London N7 6NJ) please retain a copy of your receipt. Tel: 020 7609 8754
We do not reimburse the cost of you returning the item to us.
However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.
If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).
The Items must be returned back to us within 28 days from receipt.
Please make sure the returns form included in your parcel contains all the information required.
If you have misplaced the returns form, you can download one here.
Please send all returns to:
Vivien of Holloway
294 Holloway Road
London N7 6NJ
United Kingdom
PLEASE NOTE: The mail is being redirected. Please use national postal service for returns as this service won't work with couriers. Please contact returns@vivienofholloway.com if you need further information.
We recommend using the 48-hour Track and Sign Service. Other services such as Guaranteed Next Day Special delivery service are not recommended due to the redirection.
