Made in London

Returns Policy

* Due to the Covid-19 pandemic, we have temporarily extended our return period to 60 days.*
 

PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:    

  • PIERCED PRODUCTS    
  • HOSIERY    
  • SWIMWEAR    
  • UNDERWEAR    
  • COSMETIC PRODUCTS    
  • SUNGLASSES

We will not be held responsible for lost or damaged goods sent by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form & Outside of the package  "EXCHANGES" or "REFUND" with no value.

Return using recorded delivery postage as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.

We advise returns to be made by standard postal service to our PO Box

Couriers such as DHL or UPS will not deliver our PO address, in this case, you can send returns directly to our shop but please be aware this does take quite a bit longer as the parcel then has to be sent to our office. So please use registered mail for our PO address. 

Returns will not be accepted on worn or misused goods. All original labels must be intact.

 

Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc

 

Exchanged items will only be sent out once we receive the original item.

Returns and exchanges can also be made at the Vivien of Holloway shop (294 Holloway Road, London N7 6NJ) please retain a copy of your receipt. Tel: 020 7609 8754

We do not reimburse the cost of you returning the item to us.

However, in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy (Excluding delivery charges).

The Items must be returned back to us within 14 days from receipt.  

Please make sure the returns form included in your parcel contains all the information required.

If you have misplaced the returns form, you can download one here.


Please send all returns to:

Vivien of Holloway

PO Box 61272

LONDON

N17 1DJ

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